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Donna AI
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Donna AI
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AI-powered reception for your dealership.Service requests, hours, repairs—all handled.

98%

Calls Answered

24/7

Always Available

<3s

Response Time

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Live conversation transcripts

Hear Donna in action

Real conversations from real dealerships. Play the audio and watch the transcript highlight in real-time.

0:00
2:14

Well,

Nasser0:00
Donna

Hi, thank you for calling Toyota Gabriel, my name is Donna, how can I help you?

Donna0:00

Hi. Hey, Donna. I'm looking to purchase a new car.

Nasser0:01
Donna

That's exciting — looking for a new car is always a big step. Are you thinking about a brand new Toyota, or maybe a certified pre-owned?

Donna0:11

Yeah. I'm not sure yet. I'm really gonna look at what you guys have.

Nasser0:20
Donna

Perfect, I can help with that. Any particular models you're curious about, or just exploring for now?

Donna0:26

I need an SUV, so I don't know if I'm gonna go for a compact or a big one. You know, it's gonna depend on the price.

Nasser0:34
Donna

I hear you — SUVs come in all sizes and prices. Are you currently driving a vehicle you might trade in, or would this be a fresh start?

Donna0:43

Yeah. I do have a vehicle, but I'm not sure if I'm gonna trade it or not.

Nasser0:52
Donna

Got it, that makes sense. Just so I can make sure we get everything right — what year and model is your current vehicle?

Donna0:58

It's a twenty twenty Honda Civic.

Nasser1:05
Donna

Thanks for that. Let me grab your name so we know who to call back with all the details.

Donna1:09

Yeah. My name is Nasher.

Nasser1:14
Donna

Just to make sure I get that right — that's N as in November — A — S — H — E — R?

Donna1:18

No. It's n a s s e r.

Nasser1:25
Donna

Thank you, Nasser. When's best for a callback — morning, afternoon, or evening?

Donna1:29

Usually, in the afternoon is good for me. Can you call me around nine PM?

Nasser1:36
Donna

Thanks for letting me know, Nasser. Nine PM is a bit late since we close at 9 PM. We can do 8 PM instead. Does that work for you?

Donna1:42

Yeah. That's fine for me.

Nasser1:51
Donna

Perfect, I am setting your preferred callback time at 8 PM. Our sales team will call you tomorrow evening as soon as possible. They'll take good care of you. Is there anything else I can help with tonight?

Donna1:54

That's it. Thank you so much.

Nasser2:06
Donna

Alright, have a great night — and thanks for calling Toyota Gabriel. Take care.

Donna2:10
Extracted Variables

AI-extracted data from this conversation

Conversation Summary

Nasser called regarding new car purchase (suv). Currently drives a 2020 Honda Civic. Callback scheduled for 8 PM.

Name

Nasser

Intent

New Car Purchase (SUV)

Current Vehicle

2020 Honda Civic

Callback Time

8 PM

0:00
1:26
Donna

Bonjour, merci d'avoir appelé Donna Automobile! Donna à l'appareil - Comment puis-je vous aider?

Donna0:00

Hi, Dana. I'd like to book an appointment to make an oil change.

Michael Zavie0:06
Donna

I hear you want to book an appointment for an oil change. Since we're closed right now, I can take your info and have our service team call you tomorrow to set it up. What's your name?

Donna0:13

My name is Michael.

Michael Zavie0:25

Zavie.

Michael Zavie0:27
Donna

Got it, Michael. What kind of vehicle do you have for the oil change?

Donna0:28

I have a Toyota Cross Corolla twenty five.

Michael Zavie0:32
Donna

Thanks for that. Our service team will call you tomorrow to evaluate the situation and get your oil change scheduled. Is there anything else I can help you with?

Donna0:38

Can you also ask them to change the blades?

Michael Zavie0:48
Donna

Sure thing. I'll note that you want the blades changed too. Our service team will include that when they call you tomorrow. Anything else I can assist with?

Donna0:54

And remind me of your opening hours tomorrow.

Michael Zavie1:03
Donna

Since you mentioned service, service hours tomorrow, Monday, are from seven thirty AM to four thirty PM. Would you like help with anything else?

Donna1:07

No. That's gonna be all. Thank you very much, Donna.

Michael Zavie1:15
Donna

Take care, Michael, and have a good day. Thanks for calling Donna Automobile. If you need anything else, don't hesitate to call us again.

Donna1:19
Extracted Variables

AI-extracted data from this conversation

Conversation Summary

Michael Zavie called regarding oil change & wiper blade request. Currently drives a Toyota Corolla Cross 2025. Callback scheduled for Tomorrow.

Name

Michael Zavie

Intent

Oil Change & Wiper Blade Request

Current Vehicle

Toyota Corolla Cross 2025

Callback Time

Tomorrow

0:00
2:42
Donna

Hi, thank you for calling Toyota Gabriel, my name is Donna, how can I help you?

Donna0:00

Hi.

Nasser0:01

Hey, Donna. My car just stopped working. I don't know what's happening.

Nasser0:05
Donna

Oh no, that sounds really stressful — I'm so sorry you're dealing with this. Are you in a safe location right now?

Donna0:12

Yeah. I parked on the side of the road, but I need some assistance at the moment.

Nasser0:19
Donna

I completely understand how worrying that must be. Can you tell me the year and model of your vehicle?

Donna0:26

I don't understand what's it about.

Nasser0:33
Donna

No worries, I'm here to help you through this. Your car stopped working and you need assistance, right? Let me make sure we get you the right help. What year and model is your vehicle?

Donna0:37

But why do you need that information? I just need some assistance right now.

Nasser0:48
Donna

I hear you — you need help right away, and that's what matters most. The year and model help our roadside team know exactly what kind of assistance to send, so they can get you back on the road faster. Can you share that with me?

Donna0:53

Yeah. It's a twenty twenty Toyota Camry.

Nasser1:07
Donna

Thank you for that. Can I get your name so I can make sure the right team reaches out to you?

Donna1:11

Yes. My name is Nasir.

Nasser1:17
Donna

I'm sending you a text right now with our 24/7 roadside assistance number to help with your Toyota Camry. Nasser, you should have that text by now. I've also flagged this as urgent so our service team will call you tomorrow morning as soon as possible. Is there anything else I can help with tonight?

Donna1:21

Oh, yeah. This is not how you write my name.

Nasser1:42
Donna

Thanks for letting me know, Nasir. Could you please spell your name for me so I get it exactly right?

Donna1:45

Yes. It's n a s s e r.

Nasser1:51
Donna

Thank you, Nasser. I've got that corrected now. Our service team will call you tomorrow morning as soon as possible. Is there anything else I can help with tonight?

Donna1:57

So I call this number and they're gonna come help me. Do you know how long they're gonna take?

Nasser2:07
Donna

I understand you want to know the timing — while I can't say exactly how long, our 24/7 roadside assistance team aims to get to you as quickly as possible. They'll prioritize your safety and situation. Meanwhile, our service team will also follow up with you tomorrow morning. Hang in there, Nasser. Anything else I can do for you tonight?

Donna2:14

That's it for now. Thank you.

Nasser2:34
Donna

Alright, have a good night — and thanks for calling Toyota Gabriel. Take care.

Donna2:38
Extracted Variables

AI-extracted data from this conversation

Conversation Summary

Nasser called regarding roadside assistance. Currently drives a 2020 Toyota Camry. Callback scheduled for Morning.

Name

Nasser

Intent

Roadside Assistance

Current Vehicle

2020 Toyota Camry

Callback Time

Morning

Donna (AI)
Customer
AI-extracted data shown in sidebar

Why IVR is bad?

Understand your callers with data.

61%

of callers feel IVR technology makes for a poor customer experience

89%

end up spending money with a competitor after a bad IVR interaction

64%

describe feeling frustration, stress, and anger when using IVR

See it in action.

Dashboard Overview

Monitor incoming calls, track follow-up status, and see your team’s queue — all updated in real time.

Real-Time Call Log

See every call answered, routed, or booked in real time.

24/7

Never punch out

She never punches out. Answers 24/7.

🇺🇸Hi, how can I help?
🇫🇷Comment je peux t'aider ?

Multi-lingual service

Reply in your client’s language: French or English.

2:34

Transcript and Audio Playback

Listen to actual call recordings. Hear exactly how Donna represents your dealership.

How it works

Three simple steps to never miss another customer call.

01

5-Minute Setup

Connect Donna to your dealership line in under 5 minutes. Works with any phone provider.

02

Donna handles the conversation

She answers naturally, captures customer details, books service appointments, and handles urgent requests. All with human-like conversation in real time.

03

Your team follows up

Your team arrives to organized call summaries with customer details, vehicle info, and priority flags. Ready to close deals and book appointments.

Flexible pricing when you start
predictable as you scale

Improve your CSI without adding complexity, or hidden costs.

Off Hours Agent
Autonomous conversation handling
Responding to frequently asked questions
Call history and KPIs
Handling department-specific questions
Conversation branching
Live and historical performance tracking
CRM integrationSoon
Booking system integrationSoon
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Frequently asked questions

Everything you need to know about Donna and how she works for your dealership.

Donna doesn't just take messages, she has real conversations. She answers questions, books appointments, and captures structured details like name, vehicle, and preferred callback time. Your team gets actionable info instead of rambling voicemails, and your customers actually get helped.
Donna answers every call instantly, 24/7, evenings, weekends, holidays, with no overtime, sick days, or staffing headaches. She handles inquiries, books appointments, and flags urgent situations so your team can rest without your dealership going dark.
Yes. Two calls, ten, or fifty, every caller gets instant attention with zero wait time, even during your busiest hours.
Donna speaks conversationally in French and English and solves real problems on the spot. Most callers don't even realize they're speaking with AI. If someone prefers a human, Donna transfers them immediately or captures their info for a quick callback. People care about getting answers fast, not who's picking up.
Donna starts at $500/mo — and you only pay for what you use. Early adopters get an exclusive deal. No long-term contracts, no hidden fees. Check our pricing for the full breakdown.
Book a 15-minute demo and we'll show you Donna in action, tailored to your dealership. We handle the full setup with minimal disruption, and most dealerships are live within 48 hours.

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Join dealerships already using Donna to handle after-hours service requests, inquiries, and emergencies.

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